Level 1:- At the first step clients requires to mail their query to their respective executives in writing at email@example.com. To ensure time-bound solution, the respective executive shall revert within 3 working days w.r.t redressal of such complaint.
Level 2:- If the client still wants to escalate the complaint, he/she can escalate the matter to Compliance Officer at firstname.lastname@example.org , or can Contact at 09522225262. Here, we will try to assist the client with best possible solution adhering to the time span of 10 working days.
Level 3:- If in case the client is still not satisfied he/she can escalate the matter with the market regulators at www.sebi.gov.in. Please note that in case the client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall, in any case, start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.
Please note that in order to receive timely resolution over the raised grievance. The client should first highlight their complaint to Money Secure Investor only. In case if the client is not convinced with the solution provided they can highlight the query to the next level or market regulator.